The Heaton Park Synagogue attack that took place on 2 October 2025 in Greater Manchester has been declared a major incident for the purposes of the Independent Public Advocate.
Cindy Butts is the leading advocate appointed to support victims.
The IPA can support you if:
- You were physically present and experienced harm
- You are a close family member/friend of someone who was present and either died or suffered serious, lasting harm
The IPA can:
- Direct you to support services
- Help you understand and take part in the processes that follow an incident
- Amplify your voice to public authorities
The IPA cannot provide legal advice, financial support or health care. Victims under the age of 18 can only be supported through an adult representative.
There is no time limit on when you can request support.
Information on the attack
The latest information is that this is an isolated incident with no wider threat to the public at present. Please refer to the Greater Manchester Police website for the latest updates.
Immediate Support
If you or someone you know is in danger, please call 999. If it is not an emergency but you need help from the police, please call 101.
Support is available through the NHS 111 Mental Health Line, available 24/7. To reach them please call 111 and select option 2.
You can find local support through the Greater Manchester Bereavement Service (Monday to Friday, 9 am to 5pm). Call 0161 983 0902 or email gmicb-sal.g.bs@nhs.ne.
Victim Support operates a 24/7 confidential support line and live chat, offering specialist support for anyone who has been affected by terrorist attacks. For further information go to victimsupport.org.uk, or call them for free on 0808 168 9111. You can also self-refer to Victim Support for a terror incident needs assessment (TINA). This will make sure all of your needs are identified and addressed.
Further support guidance, including guidance on supporting a loved one who has been a victim of terrorism, can be found here.
Dealing with attention from the media
After a major incident, the media may be interested in speaking to you. Sometimes, communicating with the media in a controlled way can be a positive experience.
But you do not have to talk to the press if you don’t want to. Many UK newspapers are members of the Independent Press Standards Organisation (IPSO), which means they must not engage in intimidation, harassment or persistent pursuit.
You can contact IPSO on 0300 123 22 20.